YOUR INFORMATION
Privacy Policy
This policy explains how Jass Property Maintenance uses personal information collected through this website. For privacy questions, contact jasspropertymaintenance@outlook.com or call 07366 241672.
Information you provide
When you send an enquiry, we collect your name, email address, property postcode, service selection and project description. A telephone number is optional. Please do not include payment details or sensitive personal information in your message.
How we use your information
We use the information to understand your enquiry, contact you and discuss requested work. We do not add enquiry details to a marketing mailing list through this form. Processing is based on steps taken at your request before a possible contract and our legitimate interests in responding to enquiries, maintaining security and keeping relevant business records.
Where enquiries are stored
Enquiries are stored in a private WordPress inbox accessible to website administrators. An email notification containing the enquiry is sent to the business contact address using the configured hosting or email service. Hosting, email and backup providers may process this information on our behalf. If a provider processes information outside the UK, the business is responsible for checking the applicable transfer arrangements.
How long information is kept
Enquiries stored in the WordPress inbox are scheduled for deletion after 90 days. The cleanup runs through WordPress scheduled tasks; deletion may be delayed if the website receives no traffic or scheduling is unavailable. Mailbox copies, backups and any records needed for an ongoing project are managed separately and should be kept only for as long as needed for the relevant business or legal purpose.
Spam prevention and technical records
The enquiry form uses a security token, a hidden spam field and a temporary request limit. A salted fingerprint of the connection IP address is retained for up to one hour for this limit; the form does not store the raw IP address in the enquiry record. The hosting provider may separately record IP addresses and other access information in server logs for operation and security.
Cookies and external services
The supplied website does not include advertising trackers, analytics, embedded maps, external font requests or third-party video embeds. The enquiry form does not require a visitor account. WordPress may use necessary cookies for administrators who sign in. If analytics, maps, chat widgets or other services are added later, this policy and any required consent controls must be updated.
Your choices and rights
You can ask to access, correct or delete personal information, or object to or request restriction of certain uses, subject to applicable legal conditions. Contact us using the details above and describe your request. You may also raise a concern with the UK Information Commissioner’s Office at ico.org.uk.
Photographs and links
The property and trade photographs are illustrative stock photography and do not represent a record of completed Jass Property Maintenance projects. Links to other websites are subject to those websites’ own privacy practices.
Changes to this policy
This policy should be reviewed whenever the website’s forms, providers or data-handling arrangements change.